Powerful Features for Auto Repair Shops
PitstopCRM offers a comprehensive suite of tools designed specifically for auto repair shops to streamline operations and boost customer satisfaction.
Work in Progress Dashboard
Track all jobs in real-time with status updates, technician assignments, and estimated completion times.
Shop KPIs
Monitor key performance indicators like average repair order value, technician efficiency, and customer retention.
2-Way SMS Messaging
Communicate with customers via text messages directly from the platform, including automated updates.
Follow-up Calls
Automated reminders for follow-up calls to ensure customer satisfaction and address any concerns.
Online Appointment Booking
Allow customers to book appointments online 24/7, reducing phone calls and streamlining scheduling.
Customer Management
Maintain detailed customer records, vehicle history, service preferences, and communication logs.
Call Tracking Phone Numbers
Track and record calls to improve customer service and follow-ups with dedicated tracking numbers.
Ongoing SMS Campaigns
Create and manage automated SMS campaigns for service reminders, promotions, and seasonal offers.
Ongoing Email Campaigns
Design and schedule email marketing campaigns to drive repeat business and customer engagement.
Mass Text Campaigns
Send bulk text messages to targeted customer segments for promotions or important announcements.
Mass Email Campaigns
Create and send targeted email blasts to specific customer groups based on service history.
Tire Storage Management
Track and manage seasonal tire storage with barcode scanning, location tracking, and customer notifications.
DVI Analysis
Digital Vehicle Inspection tools with photo/video capabilities and automated customer approval workflows.
Shop Knowledgebase for SOPs
Centralized repository for standard operating procedures, technical guides, and best practices.
Staff Management & Scheduling
Manage technician schedules, track productivity, and optimize workforce allocation.
Integrates with Protractor
Seamless integration with Protractor software for comprehensive shop management capabilities.
Streamlined Customer Communication
Our integrated messaging system allows you to communicate with customers via their preferred method - SMS, email, or phone. Send appointment reminders, service updates, and follow-ups automatically.
- Automated appointment reminders reduce no-shows
- Real-time service updates keep customers informed
- Two-way texting for quick customer approvals
- Scheduled follow-ups to ensure customer satisfaction
Real-time Shop Performance Insights
Monitor your shop's performance with customizable dashboards and detailed reports. Track technician efficiency, job profitability, and inspections.
- KPI dashboard for at-a-glance insights
- Technician productivity and efficiency tracking
- Revenue and profitability analysis
- Inspection detction and send rates
Ready to Experience These Features?
Schedule your free demo today and see how PitstopCRM can transform your auto repair shop.